OpSource Cloud Blog

OpSource Cloud SLA Released Today!

We are pleased to announce that we released our Cloud SLA this AM!  We're excited about rolling into production and believe it is a meaningful statement that supports our passion to deliver Enterprise service levels to the Cloud.

For those of you that would like a detailed read you can go here: OpSource Cloud SLA

For folks interested in the cliff notes take a quick read of the following:

OpSource Cloud™ SLA (Service Level Agreement)

100% Network Uptime Standard

OpSource guarantees 100% availability of the OpSource Cloud Network. The OpSource Cloud Network is comprised of the border routers, firewalls, load balancers, and switches. For purposes of this SLA, the uptime guarantee does not include the dedicated Customer systems or Operating System layer. The OpSource Cloud Network will be deemed 'available' if the networking components are available and responding to OpSource monitoring tools as designed and in a non-degraded manner (as evidenced in the OpSource monitoring tool).

100% Server Uptime Guarantee

OpSource guarantees 100% availability of individual servers within the OpSource Cloud environment. For purposes of this SLA, only failures due to hardware and hypervisor layers delivering individual servers are covered. The individual server will be deemed 'available' if the virtualization hardware and hypervisor layers delivering individual servers are available and responding to OpSource monitoring tools as designed and in a non-degraded manner (as evidenced in the OpSource monitoring tool).

30 Minute Support Response Time Guarantee

OpSource guarantees OpSource Support personnel shall review and update any Case submitted via the OpSource Community within 30 minutes for EMERGENCY Cases and within 120 minutes for all other cases. EMERGENCY Cases are considered any Case where a server is down and unavailable. OpSource may reclassify, at its sole discretion, any Case misclassified as an Emergency Case, and such Case will not qualify for EMERGENCY treatment. Resolution and repair times vary, and therefore not covered under this SLA.

<1 ms Latency Guarantee

OpSource guarantees a latency of less than 1 ms for the transfer of data packets from one server to another within the OpSource Cloud environment and within the same network (VLAN). Latency measurements are based on OpSource standard monitoring systems. Latency between separate networks (VLAN's) are not covered under this SLA.

In the event of a failure to meet the 100% Network Uptime Standard or 100% Server Uptime Guarantee, the duration of such failure period will be considered downtime. In the event of failure to meet the Support Response Time Guarantee, the duration of time beyond the allotted response time shall be considered response delay. In the event of failure to meet the Latency Guarantee, the duration of time with latency equal to or exceeding 1 ms shall be considered latency degradation. The Customer will accrue Service Credits based on the following metrics.

Thanks for using the OpSource Cloud!

Avianis Flies on the OpSource Cloud

Avianis has taken off with the OpSource Cloud.  

""We looked at numerous cloud solutions, including Amazon EC2 and Microsoft Azure, but there was a very large development effort needed to port to either of these. On the other hand, we could move to OpSource Cloud without making any code changes at all," said Daniel Tharp, President and CEO, Avianis. "We wanted a cloud that you could control all the way down to the OS, with a breadth of services like billing that we could deploy as we grow. OpSource Cloud has given us all of these features -- and, through its 100 percent SLA, it's bringing us the kind of always-on performance that has made our customers take notice.""

Welcome Avianis, we're super excited to have you on board!  

The OpSource Cloud Team

 

Join us at All About the Cloud 2010!!

Would love to have you join us at All About the Cloud 2010!

This year OpSource and SIIA On Demand have joined to create the worlds most all-encompassing Cloud Computing event to take place on one stage..obviously their words not ours.  We would translate that into please come join us for one kick butt Cloud Event in downtown San Francisco.

Great keynotes, cool tech and awesome events are scheduled.  You will also get a chance to bend John Rowell's (our co-founder and CTO) ear with any question, comment or idea you might have.  Rumor is that the best cloud biz/tech idea he hears might be given an brand spanking new iPad. Can't ask for much more than that.

See you in San Francisco!

• Speakers: 30 confirmed industry thought-leaders already confirmed to address Cloud Computing at All About the Cloud.

• Register: Choose between Individual and Cororate registration packages and save even more with our early-bird rates through March 29.

• Pre-Conference Events: we will soon announce three pre-conference events so plan to join us on May 10 beginning at 1:00PM

Free Cloud White Paper on Mapping a Safe Passage to Cloud Adoption

Great white paper put together by Phil Wainewright.  Enjoy!

--The Cloud Team

It may be all about the Cloud but getting there comfortably and securely can be challenging for vendors and IT departments alike. As Phil Wainewright, well known industry analyst and ZDNet and eBizQ blogger, points out:

"Enterprise IT executives are wondering how they can bring the economic and practical advantages of cloud computing - the rapid deployment, pay-per-use pricing, scalable capacity on-demand - to more business-critical systems without compromising their security, reliability and governance."

To help answer this question, OpSource is proud to offer a white paper by Phil Wainewright - 'Enterprise Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption'. In this paper, Phil details how to bring Cloud computing to business-critical systems and manage the resulting hybrid computing environment.

DOWNLOAD YOUR FREE COPY TODAY!

OpSource named One of the 10 Cloud Computing Channel Programs You Need To Know Now

Calling All Cloud Builders!!

A quick note of thanks to ChannelWeb for naming us one of the Ten Cloud Computing Channels Programs you need to know.  We couldn't agree more.  We love our Channel program and we think you will too.

You can get additional detail at http://opsourcecloud.net/partners/.

Thanks for using the OpSource Cloud!

OpSource Cloud Multicast - Out of Beta

We're pleased to announce that we've removed the Beta tag from the Multicast functionality that is provided via your OpSource Cloud Network(s).   Effective today OpSource Cloud users can now toggle Multicast on/off on a per network basis via the UI or programatically via the API.

Each customer OpSource Cloud Network now provides:

• Public IPs (blocks of 8, unlimited)
• Load Balancing
• Firewall, custom Access Control Lists
• Network Address Translation
• VLAN
• VPN
• Custom Properties (Multicast)

We'll continue to roll out additional Cloud Network features throughout the year.  We have some exciting releases queued up for 2010!

Thanks again for using the OpSource Cloud.